Our Refund & Exchange Policy
Prescription lenses are specially adapted for you and your prescription and as such we do not offer refunds on prescription lenses.
We appreciate that having received your new frames you may feel that they are not right for you and that you would like the opportunity to change them. Within 7 days of taking delivery, provided the frames are in ‘as new’ condition (in their original unopened and unmarked packaging) we would be happy to either refund the cost of your frames in full or exchange them for new frames (either crediting or charging you the difference in cost between the old frames and the new if differing in price).
You shall be responsible for the cost of returning the frames to us and also our costs in sending you the new frames (if any). You will be advised of any additional cost in advance.
How to return an item:
- Send us an email (or telephone our enquiry line) stating the items that you wish to return, your order number, name and address.
- We will email you to confirm we’ve received your returns notification email and will also send you the address to send the items to (or confirm this by telephone as the case may be).
- Once we have received the item(s) we will process the refund.
- PLEASE ALLOW UP TO 10 WORKING DAYS FOR THE REFUNDED AMOUNT TO SHOW UP ON YOUR CREDIT/DEBIT CARD STATEMENTS.
Please note that all delivery costs (both for initial delivery of the items and for their return) paid by the customer are non-refundable.
Eyediology does not accept any responsibility for any returns lost or damaged in the post. Eyediology advises customers to return goods using a ‘signed for’ service such as Royal Mail special delivery service.