My order has not arrived…
Most orders are dispatched via trackable courier or postal service, if sent by any other method we will contact you to look out for your delivery.
Once shipped most UK orders should take around 1 – 3 business to get to you. International orders will take longer, from 2 business days upwards dependent on delivery method and the receiving county’s customs processes. If in doubt please contact us before order to enquire.
When your order is dispatched you should receive the tracking details and the method by which the order was shipped.
Our usual shipping methods are…
- DX secure signed courier service (national shipping).
- Royal Mail delivery service (national and international shipping).
- UPS courier service (national and international shipping).
If you are having any issues receiving your order please contact us and we will investigate and provide updates as to the situation.